Customer Support That Grows With You.
We don’t just find agents — we build and manage your customer support team so you can focus on scaling your business.
We don’t just find agents — we build and manage your customer support team so you can focus on scaling your business.
We don’t just connect you with an agent and disappear. We recruit, train, manage, and measure performance — so your team gets better every month.
Our bilingual agents are vetted, coached, and supported locally in the Dominican Republic — not freelancers working in isolation.
Start with one agent. As your business grows, we expand your support capacity seamlessly — same systems, same standards, same quality.
Caribe CX was founded by two partners with one goal. Make quality customer service accessible and affordable for growing U.S. businesses.
In the US we handle client relationships, onboarding, and ongoing support for U.S. companies. The Dominican Republic team oversees recruiting, training, and daily management of our bilingual customer support team.
Together, we bridge both sides of the process — U.S. business expectations and Dominican talent.
The result? A customer service operation that feels in-house, runs efficiently, and scales with your business.
We provide responsive, professional customer support powered by trained bilingual agents in the Dominican Republic. Our team helps small U.S. businesses handle daily emails, chats, and customer calls so they can focus on what matters most: growing their business.
Every client gets a small, dedicated team trained specifically on their brand tone and workflows.
• Email and chat support for e-commerce brands
• Order tracking, returns & refund handling
• Appointment scheduling and lead follow-ups
• After-hours and weekend coverage
We operate like an in-house team, just based closer to you. Our Dominican Republic agents speak fluent English, work U.S. hours, and communicate directly through your preferred channels. You’ll get the reliability of local service with the cost savings of nearshore support — and a team that truly cares about your customers.
We love our customers, so feel free to visit during normal business hours.
Mon | 09:00 am – 05:00 pm | |
Tue | 09:00 am – 05:00 pm | |
Wed | 09:00 am – 05:00 pm | |
Thu | 09:00 am – 05:00 pm | |
Fri | 09:00 am – 05:00 pm | |
Sat | Closed | |
Sun | Closed |
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Caribe CX
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