(210) 951-8590

Caribe CX

Caribe CXCaribe CXCaribe CX

Caribe CX

Caribe CXCaribe CXCaribe CX

(210) 951-8590

Customer Support That Grows With You.

Customer Support That Grows With You.Customer Support That Grows With You.Customer Support That Grows With You.

 We don’t just find agents — we build and manage your customer support team so you can focus on scaling your business. 

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Why Caribe CX Isn’t Like Every Other VA Company

Managed Partnership

 We don’t just connect you with an agent and disappear. We recruit, train, manage, and measure performance — so your team gets better every month. 

Quality Over Quantity

 Our bilingual agents are vetted, coached, and supported locally in the Dominican Republic — not freelancers working in isolation. 

Built to Scale With You

 Start with one agent. As your business grows, we expand your support capacity seamlessly — same systems, same standards, same quality. 

About Us

Who we are

 Caribe CX was founded by two partners with one goal. Make quality customer service accessible and affordable for growing U.S. businesses. 

Texas and D.R based

In the US we handle client relationships, onboarding, and ongoing support for U.S. companies. The Dominican Republic team oversees recruiting, training, and daily management of our bilingual customer support team. 

Our Team

 Together, we bridge both sides of the process — U.S. business expectations and Dominican talent.
The result? A customer service operation that feels in-house, runs efficiently, and scales with your business. 

What we do

 We provide responsive, professional customer support powered by trained bilingual agents in the Dominican Republic. Our team helps small U.S. businesses handle daily emails, chats, and customer calls so they can focus on what matters most:  growing their business.

How we work

 Every client gets a small, dedicated team trained specifically on their brand tone and workflows. 

• Email and chat support for e-commerce brands
• Order tracking, returns & refund handling
• Appointment scheduling and lead follow-ups
• After-hours and weekend coverage 

Why choose us

 We operate like an in-house team, just based closer to you. Our Dominican Republic agents speak fluent English, work U.S. hours, and communicate directly through your preferred channels.  You’ll get the reliability of local service with the cost savings of nearshore support — and a team that truly cares about your customers. 

Contact Us

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Caribe CX

9827 Potranco Road, San Antonio, TX, USA

2109518590

Hours

Mon

09:00 am – 05:00 pm

Tue

09:00 am – 05:00 pm

Wed

09:00 am – 05:00 pm

Thu

09:00 am – 05:00 pm

Fri

09:00 am – 05:00 pm

Sat

Closed

Sun

Closed

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Caribe CX

2109518590

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